Privacy Statement
1. About this Privacy Statement
At Mavcore Finance Solutions, we understand how important your privacy is. Like you, we care deeply about protecting the personal and confidential information you trust us with.
This Privacy Statement explains how Mavcore Finance Solutions Pty Ltd (“Mavcore”, “we”, “us”, “our”) collects, uses, holds, discloses and protects your personal information. We are committed to managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Our Commitment to You
We take reasonable steps to keep your information secure and protected.
If we become aware of any data breach affecting your information, we will notify you in accordance with our obligations under the Privacy Act.
We will never sell your personal information to any third party.
We use the information you provide to deliver and improve our financial services.
If you have any concerns about how your information is used or stored, please contact us at:
jim@mavcorefinance.com.au
To help us deliver high-quality service, our calls and online conversations may be recorded. By engaging with us, you consent to such recordings.
3. Collection, Use and Sharing of Personal Information
3.1 Why We Collect Your Information
We collect personal information to provide you with finance and lending solutions tailored to your needs. This includes home and property loan assistance, refinancing, and related financial services. Without this information, we may not be able to offer you our full range of services.
3.2 How We Collect Information
We collect information directly from you, and from third-party sources such as:
your solicitor, conveyancer, or employer
joint applicants or guarantors
referral partners and associated service providers
publicly available records and social media
credit reporting bodies
government databases (for identification purposes)
We collect personal information when you:
enquire about, apply for, or use our products or services
communicate with us by phone, email or online
provide feedback or make a complaint
visit our website or digital platforms
participate in promotions, competitions or surveys
If you provide information about another person, you confirm that you are authorised to do so and have informed them of this Privacy Statement.
Examples of information we may collect include:
Contact details and identification documents (e.g. driver’s licence, passport)
Employment, income, assets, and liabilities
Credit and financial history
Socio-demographic details such as age, marital status, and dependants
Sensitive information where relevant to your financial circumstances (e.g. health conditions impacting repayment capacity)
3.3 Consumer Data Rights
As an authorised finance broker, Mavcore Finance Solutions may receive data from accredited third parties such as banks or financial institutions under the Consumer Data Right (CDR) framework. We will only collect and use this data with your explicit consent and for the purpose you have approved.
3.4 How We Use Your Information
We use your personal information to:
verify your identity
assess your loan eligibility and financial needs
process credit applications
manage our relationship with you
improve our services and customer experience
comply with legal and regulatory obligations
We may also de-identify your data for internal analytics and service improvement purposes.
3.5 Sharing Your Information
We will never sell your data.
We may share your information with:
lenders and financial institutions
government and regulatory agencies (as required by law)
credit reporting bodies (for credit assessment purposes)
authorised third parties such as solicitors, accountants, or financial advisers
our service providers (IT, marketing, customer service, etc.)
Where your information is shared, we take reasonable steps to ensure third parties handle it securely and in line with Australian privacy standards.
3.6 Overseas Data Storage
Some data may be processed or stored on secure servers located outside Australia, including in countries such as New Zealand, the United States, Singapore, or the Philippines.
When this occurs, we ensure all data handling practices comply with the Australian Privacy Principles.
4. Protecting and Holding Your Information
We protect your personal information through:
strict access controls and authentication processes
encrypted electronic storage and secure paper filing
staff confidentiality obligations
cybersecurity systems and ongoing monitoring
We retain your personal information while you are a customer and for up to 7 years after your relationship with us ends, unless a longer period is required for legal or regulatory reasons.
When information is no longer needed, it is securely destroyed or de-identified.
5. Marketing and Consent
5.1 Electronic Communication
By providing your email or submitting an online form, you consent to receive information and documents electronically. You may withdraw this consent at any time by emailing jim@mavcorefinance.com.au.
5.2 Direct Marketing
We may use your personal information to send you updates, offers, or educational content about our products and services. You can opt out at any time using the unsubscribe link in our communications or by contacting us directly.
6. Additional Information
6.1 Credit Information
We may obtain your credit information from credit reporting bodies (CRBs) such as Equifax, illion, or Experian to assess your loan eligibility.
This information may include your repayment history, outstanding debts, and credit score.
You have the right to request access to, or correction of, your credit information by contacting us or the CRB directly.
6.2 Cookies and Web Analytics
Our website uses cookies and web beacons to enhance your browsing experience and analyse site traffic.
You can adjust your browser settings to refuse cookies; however, this may limit some site functionality.
7. Information for Employees and Applicants
If you apply for a job or credit representative role with Mavcore, we may collect personal information from you and your referees for recruitment, verification, and employment management purposes. You may request access to or correction of this information at any time.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or outdated.
We aim to respond within 30 days of receiving your request. In limited cases, we may need to withhold certain information in line with privacy laws.
9. How to Contact Us
If you have questions, feedback, or a privacy complaint, please contact:
Privacy Officer
jim@mavcorefinance.com.au
Mavcore Finance Solutions Pty Ltd
5 sandstone island circle bittern 3918
10. Contacting the Office of the Australian Information Commissioner (OAIC)
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.